Built for your business, then run for you.
Six kinds of work, from one stubborn workflow to a whole platform. We design it, build it, wire it into the tools you already run, and then operate it rather than handing you a login and a manual.
Let’s TalkSix capabilities. Eight systems we have already built.
The capabilities are what we can build. The systems below are what those capabilities look like once they are running inside a business, and they are the ones we have built most often. If the thing you need is not on this list, it is almost certainly a variation of something that is.
Capabilities
- Workflow automation
- The manual chain of steps, running on its own
- AI systems and agents
- Drafting, triage and review with a person signing off
- Custom software and platforms
- The product when nothing off the shelf fits
- Integrations
- The tools you already run, wired into one system
- Operations and reporting
- One operational view, and a report you can act on
- Product development
- Built the way we build our own products
Systems we have built
Workflow automation
Missed-Call Text-Back
A missed call is not a missed message. It is a customer who is already dialling the next number, and on a job site your phone is going to ring while both hands are busy.
The moment a call goes unanswered the caller gets a friendly text asking how you can help, so a missed call turns into a booked job instead of a lost one.
- SMS back within seconds
- Works 24/7, weekends included
- Books the job by text
- Scripts tuned to your business
- Emergency calls flagged
- Every call logged for you
Lead Follow-Upalso called Instant Lead Response
Most enquiries are not lost at the first reply. They are lost on day three, when nobody followed up and the customer quietly went elsewhere.
Every enquiry, whether it arrives by call, web form, ad or DM, gets a professional reply within seconds and then keeps getting chased until you have a yes or a no.
- Multi-day follow-up sequence
- SMS + email touches
- Hot leads flagged to you
- Booking link in every message
- Stops the moment they reply
- Every touch logged
Quote Follow-Up
The quote is the expensive part. Pricing a job takes real time, and then it sits in somebody’s inbox because chasing it feels like nagging.
Sent quotes chase themselves on a schedule tuned to the size of the job, with an accept-by-link for the client and your win rate tracked month on month.
- Polite nudges on a schedule
- Timing tuned to job size
- Accept-by-link for clients
- Quote-expiry reminders
- Win-rate tracked monthly
- Stops on reply
Online Booking
Booking a job by phone takes three calls: one to ask, one to offer times, one to confirm. Two of those are pure friction.
Customers see your real availability and lock in a time themselves, with the right duration for the job type and reminders that cut no-shows.
- Live calendar availability
- Durations set per job type
- Optional deposits up front
- Reminders cut no-shows
- One-tap reschedule links
- Syncs with your calendar
Payment Reminders
Chasing an invoice is awkward, so it gets left, and the longer it is left the more awkward it gets. Meanwhile it is your money sitting in somebody else’s account.
Automated reminders go out on a schedule and escalate when they need to, with a pay-by-link attached, so invoices get closed out without the awkward chase.
- Friendly reminders on schedule
- Overdue escalation
- Pay-by-link for clients
- Part-payments tracked
- Monthly owing summary
- Stops on payment
AI systems and agents
After-Hours Response
Burst pipes and lockouts do not keep business hours, and the customer at 9pm is going to keep calling until somebody picks up.
After-hours enquiries are answered as they land, emergencies are triaged first, provisional bookings are held, and a summary is waiting for you in the morning.
- Instant after-hours replies
- Emergencies triaged first
- Provisional bookings held
- Morning summary to you
- Weekend coverage
- No extra staff needed
Operations and reporting
Reviews & Reputation
Reviews come from asking, and asking is the thing nobody remembers to do once the van has left the driveway.
Happy customers are asked at the right moment and anyone unhappy is routed to you first, before they post, so your reputation keeps building instead of taking hits.
- Request sent on job complete
- Google reviews first
- Unhappy clients caught early
- Responses drafted for you
- Star rating tracked
- Monthly reputation summary
Reporting & Insights
You can feel that the phone is busier. Knowing which channel is actually producing paid work is a different question, and it is the one that decides where the next dollar goes.
A monthly report in plain English: leads in, where they came from, how fast they were answered, how many became bookings, and what is at risk right now.
- Monthly performance report
- Lead-source breakdown
- Response-time tracking
- Bookings & reviews totals
- Jobs-at-risk alerts
- Plain-English summaries
Two things you can check yourself.
- A product you can open
- QuoteSmithsLive and trading. Vision AI reads the drawing, a deterministic rules engine does the maths, and every quantity traces back to the rule that produced it. We built it and we run it.Open the app
- Registered in Australia
- ABN 35 159 369 507Tenacity Group Pty Ltd, trading as LoopSmiths. Checkable on the Australian Business Register.Look it up
We are not going to show you testimonials we cannot stand behind. LoopSmiths is a small studio and the work we can point at today is our own product. When clients are happy to be named, they will appear here.
Have something that needs building?
Tell us the problem. We will work out what the system has to do.